Delivery costs: All items are sent directly from the partner that manufactures or distributes them. As such, items from different partners in the same order will incur separate postage costs. Some items we sell do not incur any delivery costs. All postage costs are clearly marked on each product page. I always ensure delivery costs are as reasonable as possible whilst ensuring the safe and speedy delivery of your order.
Delivery times: Standard items are usually received by you within 7 working days (but often much quicker), and within 30 days for custom made items.
Receiving your items: The addressee of orders should reject any package that is open on arrival. I can not accept responsibility for any contents missing from a package received open on arrival and accepted and signed for by the customer. If goods are signed for on receipt as received in good condition, I am unable to process claims for damages. In order to be able to claim for damages, goods must be signed for as received unchecked or damaged.
stacey@ontheballwalkies.com
07540 869795
